Marketplace Terms
Status: DRAFT for legal review. Not yet binding. Audience: legal team / external counsel for review and finalisation Effective date:
[LEGAL TODO: insert effective date]Last updated: 2026-05-07
These Marketplace Terms ("Marketplace Terms") govern your use of the buy-and-sell features of the Coingram platform (the "Marketplace"). They form an addendum to the Terms of Service and the Privacy Policy. If there is a conflict between these Marketplace Terms and the Terms of Service in respect of Marketplace use, these Marketplace Terms prevail.
By creating a listing, making an offer, accepting an offer, completing a purchase, or otherwise using the Marketplace, you agree to be bound by these Marketplace Terms.
Plain-language note for users
Coingram does not buy, sell, or own coins. The Marketplace is a venue for users to find each other, agree on a price, and exchange a coin for money. The contract for each sale is between the buyer and the seller, not with Coingram. Coingram facilitates payment, holds funds in escrow, and provides tools — but the goods, the descriptions, the prices, the shipping, the authenticity, and the legal compliance of each sale are the parties' responsibility. Read these Marketplace Terms before you list, offer, or buy.
1. Coingram's Role
1.1 Intermediary platform, not seller
Coingram operates the Marketplace as an intermediary information-society service provider within the meaning of Directive 2000/31/EC, Regulation (EU) 2022/2065 (Digital Services Act), and corresponding Greek law. The Marketplace is a venue that enables users to advertise items, communicate, agree on terms, and pay for transactions through Coingram's payment service provider.
Coingram is not a party to the contract for the sale of goods between buyers and sellers. Coingram does not:
- own, possess, store, ship, deliver, or take legal title to any coin offered through the Marketplace;
- determine, set, or guarantee the price, quality, authenticity, condition, grading, provenance, legal status, completeness, or fitness for purpose of any item;
- act as agent, distributor, broker, auctioneer, dealer, custodian, financial adviser, or escrow agent in the legal sense; Coingram operates an escrow-style payment-holding mechanism through its payment service provider but is not a regulated escrow agent;
- act as the seller or merchant of record for the sale of goods;
- act as a deemed supplier within the meaning of Article 14a of Directive 2006/112/EC (the EU VAT Directive). Coingram does not meet the conditions that trigger deemed-supplier status — in particular, it does not facilitate (i) sales by non-EU sellers to EU consumers of goods stored within the EU, or (ii) imports of low-value goods, or (iii) sales of digital services by non-EU providers — for the categories of items typically traded on the Marketplace.
1.2 What Coingram does provide
Coingram provides:
- listing tools that allow sellers to describe and display items;
- payment facilitation through its payment service provider (Stripe);
- identity verification for users who wish to buy or sell, performed via Stripe;
- a temporary escrow-style hold of buyer funds pending confirmation of delivery;
- dispute and support tooling for users to communicate, escalate, and seek resolution;
- content moderation and trust-and-safety functions, applied at our discretion within the scope of these Marketplace Terms and applicable law.
1.3 No advice, valuation, or appraisal
Information shown in the Marketplace, encyclopaedia, AI-assisted identification, valuations, market data, news, or any other Coingram surface is for general information only. It is not a professional appraisal, certification, financial or investment advice, or a representation of authenticity. You are responsible for performing your own due diligence before listing, buying, or selling.
2. Definitions
For the purpose of these Marketplace Terms:
- "Buyer" means a registered user who initiates or completes a purchase of an item.
- "Seller" means a registered user who lists an item for sale.
- "Listing" means a description of one or more items offered for sale through the Marketplace.
- "Offer" means a proposal made by a buyer or seller through the Marketplace's offer feature.
- "Transaction" means a completed exchange initiated through the Marketplace, including payment by the buyer, holding of funds, delivery, confirmation, and final payout to the seller.
- "Connected Account" means a Stripe Connect Express account created by a Seller to receive funds.
- "Commission" means the platform fee charged by Coingram on each Transaction, as described in clause 6.
- "Coingram Balance" means the platform-side balance held by Coingram with Stripe pending payout.
3. Eligibility and Verification
3.1 Identity verification (KYC)
To create a listing, make an offer, accept an offer, or buy an item, you must complete identity verification through our payment service provider (Stripe Connect Express). Verification is governed by Stripe's terms in addition to these Marketplace Terms. By initiating verification you authorise Stripe and Coingram to collect, process, and verify the documents and information required by applicable law (including AML, KYC, sanctions, tax-reporting, and consumer-protection rules).
3.2 Business vs individual
You must accurately disclose whether you act as an individual (consumer) or a business (trader). Misrepresenting your status is a material breach of these Marketplace Terms and may expose you to liability under EU and Greek consumer-protection law.
If you act as a business / trader (including a self-employed sole trader, a corporation, or an entity), you accept additional obligations under EU Directive 2019/2161 ("Omnibus Directive") and corresponding Greek law, including but not limited to:
- providing complete pre-contractual information to consumers (your identity, contact details, total price, payment and delivery terms, right of withdrawal, complaints procedure, after-sales service, etc.);
- honouring statutory rights including the right of withdrawal where applicable;
- issuing tax-compliant invoices to your buyers as required by your jurisdiction;
- complying with consumer-guarantee rules under EU Directive (EU) 2019/771;
- complying with anti-counterfeiting and product-safety rules.
3.3 Suspension of unverified or non-compliant accounts
We may restrict, suspend, or terminate access to any Marketplace feature where verification has expired, lapsed, or returned an adverse outcome from Stripe or our screening processes, or where we reasonably believe a user is non-compliant with applicable law or these Marketplace Terms.
4. Listings
4.1 Accuracy
When you create a Listing you represent and warrant that:
(a) you are the lawful owner of the item, or are authorised by the owner to offer it for sale; (b) the item exists, is in your physical possession or readily available to ship, and is described accurately and completely, including condition, grade, authenticity, defects, repairs, restoration, mintage details, certification status, and provenance to the extent known; (c) all images depict the actual item being sold; (d) the price, currency, shipping cost, and delivery time-frame stated are accurate and binding; (e) the item and the sale comply with all applicable laws, including export, import, sanctions, cultural-heritage, customs, and consumer-protection laws; (f) you have all necessary permits, licences, or approvals (where applicable); (g) you will fulfil orders within the time-frames described in your Listing or, in any case, without undue delay.
4.2 Prohibited items
You may not list, offer, or sell through the Marketplace any item that is:
(a) counterfeit, forged, replica, or fantasy coin presented as genuine; (b) stolen, misappropriated, or proceeds of crime; (c) subject to cultural-heritage protection under Greek law (L. 3028/2002), the UNESCO 1970 Convention, EU Regulation (EU) 2019/880, or national export-control laws of the country of origin, without all required permits and provenance documentation; (d) prohibited by sanctions imposed by the United Nations, the European Union, the United States, or other authorities applicable to you; (e) regulated as currency requiring special licensing; (f) unsafe, hazardous, or radioactive (e.g. unauthorised radioactive minted items); (g) listed in violation of intellectual-property rights of third parties (including unauthorised reproductions); (h) containing precious metals where you cannot lawfully transact, or where the listing implies investment-product status without the required regulatory licences (we may treat investment-bullion sales restrictively and require additional documentation); (i) any item the sale of which is otherwise prohibited under applicable law.
We may at any time and at our discretion remove a Listing that we reasonably believe violates clause 4.1 or 4.2, or that is the subject of a notice from a third party or authority.
4.3 Listing duration and visibility
Listings remain visible until they are sold, withdrawn by the Seller, expire, or are removed by Coingram. We may apply visibility limits (e.g. number of active listings) based on the Seller's subscription plan, as described on the pricing pages of the Service.
4.4 Pricing
The Seller sets the listing price. Coingram does not set, recommend in a binding way, or guarantee any price. Buyer-displayed prices include the applicable Commission as set out in clause 6.
4.5 Listing of authenticity, grading, and certification
If a Listing claims that an item is graded or certified by a third-party grading service (e.g. NGC, PCGS, ANACS, IGS), the Seller must provide accurate certification numbers and warrants that those numbers correspond to the actual item. False certification claims are a material breach.
5. Offers and Acceptance
5.1 Offer feature
The Marketplace provides an offer feature through which buyers can propose a price below the listing price, and sellers can accept, counter, or reject. Acceptance of an offer creates a binding agreement between Buyer and Seller, subject to payment within the time-frame indicated.
5.2 Withdrawal of offer
Offers may be withdrawn by the offerer before acceptance, in accordance with the Marketplace's offer-management feature.
5.3 No reservation through messaging
Communicating an intention to buy through chat, comments, or any feature other than the formal offer or buy feature does not reserve an item or create a binding sale.
6. Commission and Fees
6.1 Commission
Coingram charges a Commission to the Seller on each completed Transaction. The applicable percentage depends on the Seller's active subscription plan at the time of Transaction completion. The current scale is published on the pricing pages of the Service and is, as at the effective date of these Marketplace Terms:
| Plan | Commission |
|---|---|
| Free | 8% |
| Basic | 6% |
| Pro | 6% |
| Ultra | 4% |
| Max | 4% |
We may change Commission percentages from time to time on at least thirty (30) days' notice. Existing accepted offers and pending Transactions are not affected by Commission changes that take effect after acceptance.
6.2 Buyer-displayed price
In the current pricing model the Commission is added on top of the price set by the Seller, so the Buyer-displayed price equals seller_price × (1 + commission_rate). The Seller receives the original price; Coingram retains the Commission. We may modify this allocation in future on notice.
6.3 Payment processing fees
Coingram absorbs Stripe's payment-processing fees out of its Commission. The Seller's payout is therefore the Seller's listed price, without further deduction by Coingram for processing fees, unless we provide notice otherwise.
6.4 VAT on Commission
Coingram applies VAT to its Commission as required by law. The applicable VAT depends on the Seller's location and tax status, including the validity of any EU VAT identification number provided. Coingram issues a tax-compliant invoice for the Commission to the Seller and submits the invoice to the Greek myDATA platform as required by Greek law. See clause 12 for further detail on tax responsibilities.
6.5 Subscription fees
Subscription fees for access to enhanced Marketplace features (higher listing limits, lower Commission, advanced tools) are governed by the Terms of Service, Section 5.
7. Payment, Escrow, and Payouts
7.1 Buyer payment
When a Buyer purchases an item, the Buyer pays the Buyer-displayed price (item price plus Commission, plus shipping and any applicable taxes calculated by our payment service provider) through Stripe Checkout. Funds are received by Coingram on its platform-side balance with Stripe.
7.2 Escrow-style hold
Funds remain on Coingram's platform-side balance until the Buyer confirms delivery, the confirmation deadline elapses, or another resolution event occurs. Coingram does not hold funds in a regulated escrow account; the holding mechanism is operated through Stripe under Stripe's own terms and conditions.
7.3 Payout to Seller
On Buyer confirmation of delivery (or expiry of the applicable deadlines without dispute), Coingram triggers a transfer of the Seller's portion (the Buyer-displayed price minus the Commission) to the Seller's Connected Account. The actual time at which funds reach the Seller's bank account depends on Stripe's payout schedule and on the Seller's bank.
7.4 Currencies and conversion
Listings may be priced in [LEGAL TODO: list supported currencies — e.g. EUR, USD, GBP]. Currency conversion at payment time is performed by Stripe at rates determined by Stripe. Coingram does not control, set, or guarantee exchange rates.
7.5 No interest
No interest accrues to any user on funds held by Coingram or Stripe pending payout.
7.6 Failed payments
If a Buyer's payment is reversed (e.g. card chargeback) after a payout has been triggered, the resulting negative balance is the joint responsibility of Coingram and the Seller. Coingram may recover the amount from the Seller's Connected Account, withhold from future payouts, or invoice the Seller directly. Sellers are required to maintain accurate bank details and respond to chargeback information requests within the time-frames specified.
8. Shipping and Delivery
8.1 Seller's responsibility
The Seller is responsible for shipping the item promptly, with appropriate packaging, insurance, tracking, and (for cross-border shipments) accurate customs declarations. The Seller bears the risk of loss or damage in transit until delivery is recognised under applicable law and the Seller's chosen shipping terms.
8.2 Shipping address
The Seller must ship to the address provided by the Buyer through the Marketplace at checkout. Sending to any other address (e.g. one obtained via off-platform messaging) is at the Seller's risk and may forfeit Marketplace protections.
8.3 Tracking and proof of shipment
Sellers are required to upload a tracking number and (where available) a shipping voucher or label image to the Marketplace through the in-Service tooling. Failure to provide tracking may affect dispute resolution.
8.4 Customs, duties, and import VAT
For cross-border shipments, the Buyer is generally responsible for customs duties, import VAT, and any administrative fees imposed at the destination country, unless the Listing expressly states otherwise. Where local law imposes obligations on the Seller (e.g. EU IOSS for low-value imports), the Seller is responsible for compliance.
8.5 Lost or damaged shipments
Loss or damage in transit is between the Seller and the carrier (and the Seller's insurer, if any). Coingram will assist with information and dispute escalation but does not insure shipments.
9. Cancellations, Refunds, Returns
9.1 Cancellation by mutual agreement
Buyer and Seller may mutually agree to cancel a Transaction before delivery. The Marketplace provides a cancellation flow. On cancellation, the Buyer is refunded; no Commission is charged.
9.2 Cancellation by Buyer (consumer right of withdrawal)
Where the Buyer is a consumer purchasing from a Seller who is a trader, the Buyer may have a statutory right of withdrawal of fourteen (14) days from the day they receive the item, in accordance with EU Directive 2011/83/EU as transposed into Greek law (Joint Ministerial Decision Z1-891/2013). The right of withdrawal does not apply to certain categories [LEGAL TODO: insert categories from Directive Article 16 — e.g. goods made to specifications, sealed audio/video, etc. — and assess whether/which apply to coins]. Coingram does not extend the right of withdrawal to purchases from individual non-trader Sellers, except as required by law.
9.3 Cancellation by Seller
The Seller may cancel a Transaction before shipment in limited circumstances (e.g. item damaged, lost, or no longer available). Repeated cancellations may lead to listing limits, Commission adjustments, or account suspension.
9.4 Refunds
Refunds are processed by Stripe and may take several business days to reach the Buyer's payment method, depending on the issuer.
9.5 Returns
Acceptance of returns from non-trader (individual) Sellers is at the Seller's discretion, subject to any return policy stated in the Listing. Trader Sellers must comply with consumer-protection law on returns, conformity, and warranties.
10. Disputes between Buyers and Sellers
10.1 Direct resolution first
Buyers and Sellers should first attempt to resolve disputes directly through the Marketplace messaging feature in good faith.
10.2 Coingram support
If direct resolution fails, either party may open a support ticket. Coingram's support function may:
(a) provide information from the Marketplace records (Listing details, messages, timestamps, tracking, shipping voucher); (b) freeze the affected payout pending review; (c) act as an intermediary to facilitate communication; (d) make a non-binding recommendation; (e) where evidence clearly supports it, decide to refund the Buyer or release funds to the Seller.
10.3 Limits of Coingram's role
Coingram is not a court, arbitrator, regulator, or insurer. Coingram does not:
(a) determine title to property in any binding sense; (b) certify authenticity or grade; (c) assess damages, lost-profit claims, or consequential damages; (d) act as guarantor of any party's solvency or honesty; (e) replace any statutory dispute-resolution mechanism available to consumers under applicable law.
Where applicable consumer-protection law gives the Buyer remedies that exceed those provided by the Marketplace dispute mechanism (e.g. against a trader Seller), the Buyer retains those rights and can pursue them through ordinary legal channels.
10.4 Chargebacks
Buyers may initiate chargebacks with their card issuer. Coingram and the Seller may respond with the available evidence. Chargeback outcomes are determined by the card scheme, not by Coingram.
10.5 Authenticity and grading disputes
Disputes over authenticity, grading, or attribution involve technical expertise outside Coingram's competence. Coingram may require parties to obtain a third-party expert opinion at the requesting party's cost. Coingram's facilitation of such a process does not bind it to any outcome.
11. Anti-Fraud, Sanctions, and Trust & Safety
11.1 Fraud prevention
Coingram applies automated and manual systems to detect suspicious activity (including fake listings, account-takeover attempts, money-laundering indicators, sanctions hits, and suspicious payment patterns). We may delay payouts, request additional documentation, suspend access, or terminate accounts on reasonable grounds.
11.2 Cooperation with authorities
We cooperate with law-enforcement, regulatory, and tax authorities to the extent required by law. We may disclose user information to such authorities in accordance with our Privacy Policy and applicable law.
11.3 Sanctions and AML
Users must not use the Marketplace to evade sanctions or to launder proceeds of crime. We screen against sanctions lists and AML watchlists through Stripe and (where applicable) other providers, and we will block, suspend, or terminate accounts that hit such lists.
11.4 Liability for fraud by other users
To the maximum extent permitted by law, Coingram is not liable for losses arising from the fraud, misrepresentation, breach, or default of any user, third party, courier, or payment institution. Users transact on the Marketplace at their own risk and are responsible for performing their own due diligence on counterparties, including but not limited to reviewing seller ratings, history, and feedback.
12. Tax Responsibilities
12.1 Each party is responsible for its own taxes
Each user is solely responsible for determining and remitting its own tax obligations arising from activity on the Marketplace, including:
(a) Sellers — income tax on profits, VAT on sales (where the Seller is VAT-registered or required to be), customs duties on imports/exports they initiate, and any reporting obligations applicable to their professional or non-professional status; (b) Buyers — import VAT and customs duties at destination, and any local taxes applicable to the receipt of goods; (c) Coingram — VAT on its Commission, VAT on its Subscriptions, Greek corporate income tax, and Greek e-invoicing (myDATA) obligations on documents it issues.
12.2 Buyer-side invoicing
Coingram does not issue a tax invoice to the Buyer in respect of the sale of the goods, because the sale is between Seller and Buyer (see clause 1.1). Where the Seller is a trader, the Seller is responsible for issuing a tax-compliant invoice to the Buyer on request, in accordance with the Seller's jurisdiction.
12.3 Seller-side invoicing by Coingram
Coingram issues a tax-compliant invoice to the Seller for the Commission. For Sellers based in Greece this invoice is submitted to the myDATA platform of the Independent Authority for Public Revenue (AADE).
12.4 Reporting obligations
Where Coingram is required by law to report Seller-related information to tax authorities (including under EU Directive (EU) 2021/514, "DAC7", once and to the extent applicable), it will do so. Sellers must provide the information needed for such reporting.
12.5 Margin scheme
Sellers who lawfully apply a margin scheme (e.g. for second-hand collectibles under Article 313 of the EU VAT Directive) are responsible for applying it on their own invoices. Coingram's Commission to such Sellers is treated as a separate VATable supply of services and is invoiced under the regular VAT rules, not under the margin scheme.
13. Ratings, Reviews, and Reputation
13.1 Honest feedback
Buyers may rate Sellers and leave reviews after a Transaction. Reviews must reflect the user's genuine experience and comply with the Terms of Service, Section 4.
13.2 Manipulation prohibited
Manipulating ratings (including by creating false accounts, soliciting misleading reviews, or coercing the counterparty) is a material breach.
13.3 Visibility
Reviews and ratings are public. We may remove reviews that violate these Marketplace Terms or applicable law. Removal does not imply endorsement of the underlying Transaction.
14. Suspension and Termination of Marketplace Access
In addition to clause 11 of the Terms of Service, we may suspend, restrict, or terminate Marketplace access immediately and without prior notice where:
(a) you breach these Marketplace Terms; (b) you fail or fail to maintain identity verification; (c) we reasonably suspect fraud, money-laundering, sanctions evasion, or other illegal activity; (d) repeated cancellations, complaints, or chargebacks affect the integrity of the Marketplace; (e) Stripe restricts or terminates your Connected Account; (f) a third party (rights-holder, authority, courier, regulator) requires us to act.
We will notify you and provide reasons in accordance with applicable law (including the EU Digital Services Act). Where the issue can be cured, we will give you a reasonable opportunity to do so unless that would create a risk of harm.
15. Disclaimers Specific to the Marketplace
To the maximum extent permitted by applicable law, Coingram disclaims all responsibility and liability for:
(a) the existence, condition, authenticity, grade, provenance, value, legality, or safety of any item; (b) the accuracy of any Listing, image, message, rating, or review; (c) the conduct, fraud, default, or solvency of any Buyer, Seller, or third party (including couriers, customs agents, banks, card issuers, and Stripe); (d) loss, damage, or delay in transit; (e) tax, customs, sanctions, or regulatory consequences of any Transaction; (f) the suitability of any item for any specific purpose; (g) any decision by Stripe or the Seller's bank regarding KYC, payouts, holds, or sanctions; (h) consequential business or investment decisions made on the basis of Marketplace data, AI-assisted features, or any content provided through the Service.
The disclaimers and limitations of liability set out in the Terms of Service, Sections 8 and 9, apply equally to use of the Marketplace.
16. Indemnification
In addition to clause 10 of the Terms of Service, you agree to defend, indemnify, and hold harmless Coingram and its affiliates, partners, officers, directors, employees, agents, and licensors from and against any claim, demand, loss, damage, fine, penalty, judgement, settlement, cost, or expense (including reasonable legal fees) arising out of or related to:
(a) any Transaction in which you participated; (b) your Listings, offers, or messages; (c) your alleged infringement of intellectual-property rights, cultural-heritage rules, sanctions, AML/KYC obligations, or consumer-protection law in relation to a Marketplace activity; (d) your tax obligations arising from a Marketplace activity; (e) shipping, customs, or import obligations attributable to your Transactions; (f) chargebacks, refund liabilities, and negative balances attributable to your activity; (g) any claim by another user against Coingram in connection with conduct attributable to you.
17. Stripe Connected Account Terms
To use buy or sell features, you must accept Stripe's Connected Account Agreement and applicable Stripe terms, which form a separate agreement between you and Stripe. Coingram is not a party to that agreement and is not responsible for Stripe's actions or decisions, including but not limited to KYC outcomes, account holds, payout schedules, or account terminations.
18. Changes to these Marketplace Terms
We may update these Marketplace Terms from time to time. We will give reasonable advance notice (in-Service or by email) before material changes take effect, in accordance with the Terms of Service, Section 13. Continued use of the Marketplace after the effective date constitutes acceptance.
19. Governing Law, Jurisdiction, and ODR
The provisions on governing law, jurisdiction, online dispute resolution, and pre-litigation contact set out in the Terms of Service, Section 14, apply equally to disputes arising out of or in connection with these Marketplace Terms.
20. Contact
For Marketplace-specific matters (Listing concerns, fraud reports, IP/counterfeit notices, dispute escalation, payout queries):
| Purpose | Contact |
|---|---|
| Marketplace support | [LEGAL TODO] |
| Trust & safety / fraud reporting | [LEGAL TODO] |
| IP / counterfeit reporting | [LEGAL TODO] |
| Tax invoicing | [LEGAL TODO] |
| Cultural-heritage / customs concerns | [LEGAL TODO] |
Notes for Legal Review
This draft is intended as a defensive and EU-regulator-aware starting point. Items flagged [LEGAL TODO] require completion or validation by counsel. Specific points the legal team should verify and tailor:
- Deemed-supplier defence (clause 1.1). This is the central protective clause. Counsel should pressure-test the language against the Greek implementation of EU VAT Articles 14a and 242a, recent CJEU/AADE guidance, and the deeming criteria typically applied (control over price, payment, terms, fulfilment). Consider whether an additional formal "Statement of Marketplace Operator Status" should be published separately.
- EU Digital Services Act (Regulation (EU) 2022/2065). As an "online marketplace" under DSA, additional obligations apply: traceability of traders, designation of single point of contact, statement-of-reasons templates, internal complaint-handling system, transparency reporting, mandatory information about illegal-content notice-and-action mechanism. Some of this needs separate pages.
- EU Platform-to-Business Regulation (Regulation (EU) 2019/1150). Required disclosures about ranking, terms changes notice (at least 15 days), data access for sellers, internal complaint-handling system, mediator designation. Consider a separate "P2B Disclosures" page.
- EU DAC7 / Joint Council Directive (EU) 2021/514. Determine whether Coingram is a "reporting platform operator" — likely yes — and add the specific data-collection and reporting language for EU-resident sellers.
- Greek consumer-protection law (L. 2251/1994, as amended by L. 4933/2022 implementing the Omnibus Directive). Validate every B2C clause against unfair-terms rules; confirm pre-contractual information requirements between traders and consumers.
- Greek cultural-heritage law (L. 3028/2002). Coins of archaeological / numismatic significance can be regulated; the prohibited-items clause references this but counsel should make the language Greece-specific.
- Right of withdrawal exemptions (clause 9.2). Counsel should determine which Article 16 exemptions apply to coins (e.g. items personalised, items with rapid value fluctuations on the financial market — coins as bullion may invoke this in some interpretations).
- Authenticity and grading liability. Decide whether Coingram should provide authenticity-guarantee programmes or stay strictly hands-off. Defensive baseline above; commercial choice.
- Mandatory ADR body. Decide whether to commit to a specific Greek consumer-mediation body (συνήγορος του καταναλωτή) and disclose accordingly.
- Trader obligations (clause 3.2). Confirm Greek transposition of the Omnibus Directive on trader transparency and add explicit reference where mandatory.
- Cultural-heritage and export controls. Sellers should attest provenance — counsel may want stronger affirmative warranties, not just "represent and warrant".
- Buyer-displayed price model (clause 6.2). EU price-marking rules (Directive 98/6/EC) require the total price to be clearly displayed to consumers; confirm UI compliance.
- Cross-border consumer rights. Article 6 of Rome I Regulation may make Greek law non-derogable for consumers in other Member States — confirm.
- AI Act. Confirm wording for AI-assisted identification features.
- Anti-fraud notice (clause 11.4). The disclaimer of liability for user fraud must coexist with the Buyer's mandatory consumer rights against trader Sellers — make sure the wording is precise.
- Fee changes and notice periods (clause 6.1, 18). P2B Regulation requires at least 15 days' notice for terms changes affecting business users; consumer law may require 30 days. Standardise to longer.
- Force majeure for Stripe outages — already covered by ToS but consider stating the consequence on payouts and timelines explicitly here.